Last updated: June 2026 · Applies to all masaya365 registered accounts and visitors · Republic of the Philippines
1.1 This Privacy Policy ("Policy") applies to all personal information collected by masaya365 ("masaya365", "the Company", "we", "us", "our") through the masaya365 website at masaya365.win (the "Platform"), including through account registration, gameplay, customer support interactions, payment processing, and marketing communications.
1.2 By registering an account on the masaya365 Platform, making a deposit, or otherwise using any masaya365 service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein.
1.3 This Policy is to be read in conjunction with the masaya365 Terms & Conditions. In the event of any conflict between this Policy and the Terms & Conditions with respect to data privacy matters, this Policy shall prevail.
2.1 masaya365 acts as the data controller in respect of all personal information collected through the Platform. As data controller, masaya365 determines the purposes and means by which personal information is processed.
2.2 masaya365 operates as an online gaming platform serving the Philippines market and processes personal data in compliance with Republic Act No. 10173 (Data Privacy Act of 2012), its Implementing Rules and Regulations, and applicable directives issued by the National Privacy Commission (NPC).
2.3 For all data privacy inquiries, requests to exercise your rights, or concerns regarding this Policy, please contact masaya365 via the 24/7 live chat on the Platform or by email at: support@masaya365.win
3.1 Registration Data: When you create a masaya365 account, we collect your full legal name, date of birth, residential address, email address, and mobile phone number. This information is required to create and maintain your account.
3.2 Identity Verification (KYC) Data: To comply with anti-money laundering (AML) regulations and PAGCOR requirements, masaya365 collects copies of government-issued Philippine identification documents (such as SSS ID, UMID, PhilHealth card, driver's license, or Philippine passport), proof of address documents, and proof of payment method ownership.
3.3 Financial Data: masaya365 collects transaction records associated with your account, including deposit amounts, withdrawal requests, payment method identifiers (such as your GCash or PayMaya registered mobile number — but not full account credentials), and transaction timestamps. masaya365 does not store full payment card numbers; card-based transactions are processed by certified PCI-DSS compliant payment processors.
3.4 Gaming Activity Data: masaya365 collects records of your gameplay sessions, including games played, bet amounts, game results, session duration, and wagering history. This data is used for account management, responsible gaming monitoring, and regulatory reporting.
3.5 Technical & Device Data: When you access the masaya365 Platform, we automatically collect technical information including your IP address, browser type and version, device type, operating system, time zone, pages visited, and session duration. This information is collected via server logs and, where applicable, cookies and similar tracking technologies.
3.6 Communications Data: masaya365 retains records of communications between you and masaya365 support, including live chat transcripts and email correspondence. This data is retained for quality assurance, dispute resolution, and regulatory compliance purposes.
3.7 Marketing Preference Data: If you opt in to receive marketing communications from masaya365, we record and maintain your communication preferences, including opt-in and opt-out history.
4.1 masaya365 uses the personal information we collect for the following purposes:
4.2 masaya365 does not use your personal information for automated decision-making that produces significant legal effects on you without human review.
5.1 masaya365 processes your personal information on the following legal bases under the Data Privacy Act of 2012:
6.1 masaya365 does not sell, rent, or trade your personal information to third parties for commercial purposes. masaya365 may share your personal information with the following categories of third parties in the limited circumstances described:
6.2 masaya365 requires all third-party data processors to implement appropriate technical and organisational measures to protect the personal information they process on masaya365's behalf.
7.1 masaya365 retains your personal information for as long as your masaya365 account remains active and for a minimum period of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act.
7.2 KYC documents and identity verification records are retained for a minimum of five (5) years following the end of the business relationship, as required by the AMLC.
7.3 Gaming activity records, transaction histories, and support communications are retained for a minimum of five (5) years from the date of the relevant activity.
7.4 Following the applicable retention period, masaya365 will securely delete or anonymise your personal information in accordance with its data retention procedures, unless a longer retention period is required or permitted by applicable law.
8.1 masaya365 uses cookies and similar tracking technologies on the Platform to facilitate login sessions, remember your preferences, analyse Platform usage, and deliver relevant content. The categories of cookies used by masaya365 include:
8.2 You may disable non-essential cookies through your browser settings. Note that disabling cookies may affect the functionality of certain features of the masaya365 Platform.
8.3 masaya365 does not use advertising network cookies or share cookie data with social media platforms.
9.1 masaya365 implements appropriate technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:
9.2 In the event of a personal data breach that poses a risk to your rights and freedoms, masaya365 will notify the National Privacy Commission and, where required, affected players within the timeframes prescribed by the Data Privacy Act and NPC regulations.
9.3 While masaya365 employs industry-standard security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your masaya365 account credentials and for notifying masaya365 immediately if you suspect unauthorised access to your account.
10.1 Under the Data Privacy Act of 2012 and applicable NPC regulations, you have the following rights in respect of your personal information held by masaya365:
10.2 To exercise any of the above rights, contact masaya365 via the 24/7 live chat or by email at support@masaya365.win. masaya365 will respond to verified requests within thirty (30) calendar days.
10.3 masaya365 may require you to verify your identity before processing any data privacy request to ensure the security of your account.
11.1 The masaya365 Platform is strictly intended for adults aged 21 years and above in accordance with PAGCOR regulations and Philippine law. masaya365 does not knowingly collect personal information from any person under 21 years of age.
11.2 If masaya365 becomes aware that personal information has been collected from a person under 21, the associated account will be immediately suspended, the personal information deleted (to the extent permitted by law), and the matter referred to relevant authorities where appropriate.
11.3 Parents and guardians who believe a minor has accessed or registered on the masaya365 Platform are encouraged to contact masaya365 support immediately via the 24/7 live chat so that prompt action may be taken.
12.1 masaya365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or masaya365's data processing practices. The "Last updated" date at the top of this page indicates when the most recent revision was made.
12.2 Where changes to this Policy are material, masaya365 will notify registered players via email to the registered account email address and/or via an in-platform notification at least 14 days prior to the changes taking effect.
12.3 Your continued use of the masaya365 Platform following notification of any amendment to this Privacy Policy constitutes your acceptance of the revised Policy.
13.1 For any questions, concerns, or requests relating to this Privacy Policy or masaya365's data processing practices, please contact the masaya365 Data Privacy team through the following channels:
13.2 masaya365 is committed to resolving all data privacy concerns promptly and in accordance with the requirements of the Data Privacy Act of 2012 and NPC regulations. If you are not satisfied with masaya365's response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.
Key data protection commitments from masaya365 to every Filipino player.
All data between your device and masaya365 is encrypted using 256-bit SSL — the same standard used by GCash, BPI, and BDO. Your credentials are never transmitted in plain text.
masaya365 processes personal data in full compliance with Republic Act 10173, the Data Privacy Act of 2012. Your rights under Philippine law are respected and upheld.
masaya365 never sells, rents, or trades your personal information to third parties for commercial purposes. Your data is used only for the purposes described in this Policy.
Payment card data is handled exclusively by PCI-DSS certified processors. masaya365 never stores full card numbers on its own systems.
Access, rectify, erase, or port your masaya365 data at any time. Object to marketing communications with a single request to our 24/7 support team.
Two-factor authentication is available on every masaya365 account — an extra layer of protection for your personal data and account balance.
masaya365 is built for Filipino players who value privacy, security, and fair play. Register today and experience the difference.
21+ only · DPA 2012 compliant · GCash accepted · Play responsibly